Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be Faulty or damaged and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift Cards Products Purchased for free (unfortunately we cannot refund shipping) If you purchase various items with a few free items and you get shipping for free; If you return purchased products then delivery for the free products will be deducted from your refund.
Please take into consideration we offer one free product per person, the more products you order for free the higher shipping becomes. The rate doubles per free item.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the address provided to you with the received item. We will then happily send you a new product. If you want a refund we can process that once the product has been received.
To return your product, you should contact us so we can help you arrange the return of your product,
PLEASE DO NOT RETURN PRODUCTS TO OUR OFFICE AS WE ARE NOT RESPONSIBLE FOR RETURNING YOUR PRODUCTS.
UNFORTUNATELY IF THAT IS DONE YOU WILL BE REQUIRED TO COVER COST FOR US TO SEND THE PRODUCT BACK TO YOU.
YOU CAN THEN RETURN THE PRODUCT IN THE CORRECT MANNER.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.